As we announced a few weeks ago, our new IT ServiceDesk is now fully functional. We encourage everyone to create a service desk ticket when IT support is needed to resolve a problem or issue. Once the service desk ticket is created it will be assigned to someone on our team that can best address the issue. It is important to provide specific information about the problem when creating the service desk ticket so it can be resolved as quickly as possible.
Once the ServiceDesk link is selected the user will then be prompted with a Sign In screen where they will need to click on Sign in with SpectraCare AD to sign in.
Once signed in, a link to Submit a Ticket will be available as well as links to documentation on how to create service desk tickets and for reviewing tickets already created are available under the Announcements section.
NOTE: Please use the Request a Service tab to request help with password issues
We understand this is a new process, so please let us know if you have any questions or need additional information.